Support

SUPPORT

Protochips is dedicated to developing, manufacturing, and selling the finest in-situ electron microscopy systems and the best specimen support films in the world. We want you to be satisfied with our products and our service. We offer web based information, trained distributors and you can always contact us directly. We divide our support into two areas; Application – helping you get the most from your studies and Technical Support – making sure our products perform to their maximum potential.

Applications Support:

Our distribution partners have been trained in the applications of our products and systems to achieve your desire performance results. We also have applications support and frequently asked questions at the pages listed below by product type. There is an Applications Notes Library available for Aduro and Poseidon users. Additionally, the Protochips team can provide assistance regarding the use of our products in your application and help you achieve the best possible experimental results.

Technical Support:

Our distribution partners provide first line support. Please feel free to contact them with any questions. If you are not satisfied, have any unresolved issues, or have physically broken or damaged your hardware, please contact us directly at This email address is being protected from spambots. You need JavaScript enabled to view it.